Complaints or disputes are always received with attention.
In case of dispute, the client contacts “Caractères de Chine”
Disputes that can open to discussions:
Scratches affecting the aesthetics of furniture – damage/breakage -
Problem preventing the use of the furniture - Design error
Are not considered litigation:
- Problems of color, appearance or dye
- Problems due to wrong size or wrong estimates made by the customer.
- Problems due to a misinterpretation of the client about the shape,
volume, style, use ...
And more generally, when the furniture is not suitable for any
reasons not involving “Caractères de Chine”.
The most common problems are related to a misinterpretation of
The furniture is whether too big to be delivered to the customer (stairwell,
elevator, width of the doors, etc ...) or takes up more space than
expected (slanting wall, the presence of a baseboard, etc ...)